all companies will get away with the charge for blackberry's whilst BB server is down. lucky had some understanding people down my end. if they have andriod or IOS phones the data is all handled by the phone companies unlike BB whom take it upon themselves to host it all, and i dont think they'll give the users back anything for the lose of connection. all customer advicers will sneakly think you are a retard when you all up saying about your services being down, save your selves some time and just e-mail blackberry. you pay them extra for the services so demand it back
sneaky by them though to round it up as that'll bring in so much £££ to spend on xmas bonus. and charging for going over your data is wack. i know we (o2) dont and i think some others do but not sure on this.