Dear Karl,
Sorry about the earlier e-mail had to write you back fast because I
didn't want you to wait and unfortunately I was driving and texting
you at the same time.
We never recommend that any degreaser is sprayed on to the engine of
any kind without proper dilution and covering up of all electric
components.. We sell degreasers to many OEM users, automakers as well
as manufacturers of tractors and industrial equipment with exposed
engines and have never had any such problem.
I like yourself have been in the automotive industry for a very long
time and have had this come up many times with various vehicles. Some
were customers who washed engines and water got stuck in the spark
plug hole (socket) usually causing misfire and over time corrosion.
Some had to do with the spark plug wires and just a little bit of
moisture and I even had many that were simply just strange random
things that happened. If moisture or water wouldn't have gotten into
the spark plug socket this would not have happened.
Degreasers are strong and caustic and as such if you insist on using
it on engines for future use I would highly recommend using a much
lighter degreaser like Nonsense diluted 30 to 1 or higher and always
covering up all electric components completely and avoid on contact
with water, or ideally using steam to clean the engine. Orange
degreaser is strong for regular use on cars I even dilute it 50 to 1.
What happened to you happens to many people all over the world who
don't use any degreasers to clean engines. If you simply Google "
Problems with water near spark plugs" you will get many people who
have had the same problem as yourself for example:
https://forums.focaljet.com/problems-service-recalls/432674-water-spark-plug-wells.html
https://www.ultimatecarpage.com/forum/showthread.php?t=18048
I do not want to go any further on this topic, more importantly I want
you to be happy. I can imagine you have used other products of ours
and will probably be using more in the future and I wish that everyone
who uses Chemical Guys products will have a great experience. . I am
also upset that no one got back to you sooner and as always your
happiness is important to use. Life is short and all experiences
should be pleasant ones. I do not want you to be upset.
If it is OK by you and hopefully as a showing of good faith and
friendship I will speak to David G. in the UK to give you a credit for
some products you can enjoy that will hopefully liven up your day. If
you like I will offer you 4 16oz bottles of any products of your
choice from our Chemical Guys UK location. Hopefully these products of
your choice will help make for a more pleasant experience and overall
make you smile. If you lived closer to Los Angeles I would tell you
to come by and say hello : ).
Let me know how that sounds to you?
Best Wishes,
Paul : )
