Eventful morning!!!

[Renault trade guy]

Love it hahahahahahahah

 

[weebob]

anyway, i think I will leave this one here.

 

[maggi200]

I think you're laughing cos we think you are? Which if you read I say you're not. I genuinely think you do work for ruk. Just have no common sense and no idea about how to communicate in a diplomatic fashion with your customer base

 

[maggi200]

And I'll be joining ya weebob x

 

[DrDrew]

Just thought I'd post that for pure clarity incase "Renault trade guy" isn't aware of the term. Anyway... getting quite off topic now.

I would normally try and find some reasonable explanation for the dealers stand-point, but I'm afraid that is quashed here and I'm not seeing much of a fair reasonable excuse.

1. Your engine mount shouldn't fail (For either poor re-assembly or the part)
2. If it does - you should be politely treated and the dealer (as your interface to renault who surely want to keep your business for their business) should surely act quickly and helpfully. (And anyone who has been in the service industry at any point will be aware that the customer will be at least very frustrated here, after all it's not a £50 dvd player that's broken - it's an expensive piece of machinery that you put a lot of money and trust into. If you can't trust someone to remount your engine properly can you trust them to tighten your wheel bolts correctly?)
3. That's where the story should end for me

 

[Renault trade guy]

I think you're laughing cos we think you are? Which if you read I say you're not. I genuinely think you do work for ruk. Just have no common sense and no idea about how to communicate in a diplomatic fashion with your customer base

I find the pics very funny that's why I laugh. I would not take anything personal on here. But I understand what you are saying, I am on here as a sport owner not as an employee of RUK.

 

[Renault trade guy]

Just thought I'd post that for pure clarity incase "Renault trade guy" isn't aware of the term. Anyway... getting quite off topic now.

I would normally try and find some reasonable explanation for the dealers stand-point, but I'm afraid that is quashed here and I'm not seeing much of a fair reasonable excuse.

1. Your engine mount shouldn't fail (For either poor re-assembly or the part)
2. If it does - you should be politely treated and the dealer (as your interface to renault who surely want to keep your business for their business) should surely act quickly and helpfully. (And anyone who has been in the service industry at any point will be aware that the customer will be at least very frustrated here, after all it's not a £50 dvd player that's broken - it's an expensive piece of machinery that you put a lot of money and trust into. If you can't trust someone to remount your engine properly can you trust them to tighten your wheel bolts correctly?)
3. That's where the story should end for me

I agree !

 

[Karl]

I think you're laughing cos we think you are? Which if you read I say you're not. I genuinely think you do work for ruk. Just have no common sense and no idea about how to communicate in a diplomatic fashion with your customer base

I find the pics very funny that's why I laugh. I would not take anything personal on here. But I understand what you are saying, I am on here as a sport owner not as an employee of RUK.

Have you made a jump from Meganesport?

 

[DrDrew]

Glad you agree, however if the dealer doesn't hold up to that standard, (Which I've definitely encountered in the past) it gets very annoying, hence understanding a good rant is required, and hopefully some RUK intervention to help get your case sorted as well and quickly as possible.

There's no excuse for these things going wrong like that - and if they do they should be rectified without complaint or offence to the customer. That's the point of the warranty & customer services etc.

 

[DarrenD133]

That's my opinion on them it just seems like I get treated like a daft wee boy at times off certain people in the showroom thats why I voiced because I was unhappy with my treatment though out my time with them

 

[Renault trade guy]

Well that's a fare point

 

[DarrenD133]

As an update to the rectified problem it was the mount on the gear box that split in 2 and I. Further investigation by myself i didn't hit a pot hold it was the eingine dropping as the bolt halved that made it seem that way . I has a survey sent by Arnold Clark with I truthfully sent back to them showing my disappointment and I recieved a call by the service manager whom she said and I quote they have bent over backwards for me and if I'm unhappy I should use another dealer, what respect is that to show to any customer if they had bent over backwards for me I wouldn't be ranting on here all that they did for me was fix my. Car witch took a week and if it wasent for Karl looking on RUK systems to see the part was in stock and me on the phone to them telling them how to do there job and saying the part was in stock a d the parts guy being rather muffled and confused I might have not had my car. So thanks Karl and let's face it if u year and a half old car gets taken into a Renault dealer on a flatbed truck deemed dangerous to drive and with just under 15 k on the clock after just getting my car back 2 months earlier from them as it had a faulty slave cylinder lets face it no one would be happy with that but angry I still treats them with respect as I would any other human. Being

 

[DarrenD133]

Ur right mate they are some are ok though mechanics etc but no one should go through what I have and thanks to all the guys and gals who commented on this cheers guys its a shame cause I love my car and the renaultsport name but it makes it hard to keep faith or like it because of some tosspots that can't do there job right

 

[Renault trade guy]

I still don't understand what's not been done right ?

 

[DarrenD133]

Treating me like **** and like a stupid wee boy rather than a customer not ring any bells I've done customer service for 3 years and I feel I don't get the respect I give them and the fact they haven't done anything for me at all exept being unhelpfull and not keeping to promises fone calls returned only cause and inconvenience and hassle as I've been without my car car and all that I get told is sorry there is nothing we can do for you apart from getting ur car fixed they should do that anyways that should make it clearer for u now

 

[DrDrew]

I'd almost entirely lost my faith in Renault after my previous dealings with Co-op Nottingham. Finding two good dealers not that far away (both having turned out to be excellent throughout the past year - Smiths Peterborough and Madeley Heath Motors near Stoke) has reaffirmed to me that there are good Renault dealers around. hope you can find one not too far from you mate

 

[DarrenD133]

Cheers mate there is 1 not far away from the 1 I use to use so here's hoping it doesent have to go in soon

 

[Ricochet72]

Glasgow based too. I can't tell you how bad the roads are here.
Was it Pollockshields AC?

 

[DarrenD133]

Sure was mate the pot holes are shocking here, it wasent a pot hole that causes it though it was the top hear box mount bolt that sheered in 2 as the eingine moved it felt like it was a pot hole, where abouts in Glasgow u from?

 

[MovingShadow]

I got my car in a big Renault dealership, been there once to show something wrong to my car. I waited there almost for an hour and I still didn't talk to anyone from the garage itself. Well I haven't been there again. I rather go to a smaller dealership thats more friendly and less people that work so that it's easier to get to know them and they get to know you.